BPO in 4 steps
In order to maximize benefits from BPO it is crucial to find an outsourcing partner with the best offer, compatible with your line of business. Here’s our advice on how to make the best out of BPO decision and maximize your outsourcing benefits.
In order to maximize benefits from BPO it is crucial to find an outsourcing partner with the best offer, compatible with your line of business. Here’s our advice on how to make the best out of BPO decision and maximize your outsourcing benefits:
- Make a rational decision
The decision to outsource business processes should be compatible with the company’s strategy and goals. Clearly defined benefits and savings resulting from outsourcing will help you make the right BPO decision and will facilitate the process of evaluating effective results. Comparing itemized outsourcing fees with the expected benefits will allow you to realistically assess potential profits. On top of savings, intangible benefits, such as quality, effectiveness or European Regional Program support, should also be considered.
- Choose the right outsourcing partner
When it comes to choosing an outsourcing partner the following areas should be considered: experience, available specialists and the range of offered services. The type and brand of IT system offered is also vital.
The right choice is a choice based on the development strategy of a company. If it doesn’t have the ERP system and its future implementation might be considered, it is worthwhile learning whether the system used by an outsourcing partner will be readily compatible with other applications. On top of high quality, a good outsourcing partner will also offer:
- technical Helpdesk staffed by experienced consultants
- users’ training
- location of a data processing center
- availability of ERP specialists
- compliance with data quality and safety norms
- financial aid with BPO investments
- Define the range of outsourced processes
Before making an outsourcing decision it is important to decide which processes should be outsourced and which should be still managed internally. In case of companies using BPO HR, where the organizational culture relies heavily on active involvement of its HR and HR deeply- rooted strategy is a result of several years of well-defined standards, most of the companies will limit their HR outsourcing to payroll processes. Thus, HR personnel can take full advantage of IT system in the HR field and an outsourcing partner provides indispensable system training.
- Define responsibilities
A successful cooperation should, from the outset, be based on clearly identified responsibilities of an outsourcing partner and the means of rendering services. It is worth noting that when using BPO, it is an outsourcing company, not their client, which is financially and legally liable, as well as fully responsible for the implementation of outsourced processes.
The contract with an outsourcing company should include a confidentiality clause which protects the privacy of all data.
Clearly established procedures for exchanging confidential data and information are of equal importance. If, for example, it’s a company’s policy not to exchange information via telephone or email, it should be included in the contract.
