BPO Compendium

The value of an object lies not in its possession but in its utility - Aristotle
Even though Aristotle’s words date back to 350 b.c., they still hold true today. A growing number of enterprises, organizations and people realize that one will not benefit from an object simply by owning it. Hence, the growing popularity of BPO. BPO does pay off. more  »

A study on profitability of outsourcing was carried out by Nasscom. According to the study, paperwork flow accounts for 5% to 15% of companies’ turnover, as well as 45% of management work time. Close to 65% of surveyed European companies do not monitor such costs and merely 10% are capable of evaluating their expenses in the field. The reason? Quite frequently, the companies cannot afford to spend their time on analyzing processes not related to their core business. Subsequently, the costs of these processes accumulate and their quality is low. more  »

It is a common practice for enterprises interested in BPO to prepare with a prospective outsourcing partner a document based on Total Cost of Ownership (TCO). TCO is a financial estimate of a company’s assets, including costs involved with gaining these assets and maintaining them. The document spells out all business process related costs and juxtaposes them with costs of the same process after outsourcing. Thus, evaluating costs generated by IT systems, including servicing, security, software and hardware updates and personnel training, becomes easier. more  »

In order to maximize benefits from BPO it is crucial to find an outsourcing partner with the best offer, compatible with your line of business. Here’s our advice on how to make the best out of BPO decision and maximize your outsourcing benefits. more  »